Family Hotline 0848 112 117

I have no news from a loved one

Key points
  • Call family helpline: 0848 112 117
  • Prepare: name, physical description, last news
  • Do NOT call hospitals directly
  • Do NOT go to the scene
Family Helpline: 0848 112 117

We understand your concern. Here are the official steps to follow without overloading emergency services.

Before calling, prepare yourself

A structured call is more effective. Gather your information before dialing.

View the guide

Family Helpline

0848 112 117

Dedicated line for relatives of people potentially affected by the fire.

Prepare your call

Steps to follow

1

Gather information

  • Name, date of birth
  • Physical description, clothing
  • Last messages or calls
  • Last people seen with
2

Call the helpline

0848 112 117 is the central coordination point. Operators connect with all hospitals.

3

Do NOT contact directly

  • Hospitals (Sion, Lausanne, Geneva, Zurich)
  • Emergency lines 112/144

The helpline centralizes all searches.

4

Foreign nationals

Contact your country's consulate or embassy in Switzerland alongside the helpline.

Name lists on social media

Like you, we see many posts with photos and names of people being searched for.

Why we don't share this information

  • Reliability: Only authorities can confirm a disappearance. Someone may be safe but unreachable.
  • Respect for families: The law requires families to be informed first, directly and with dignity.
  • Identification in progress: The process is complex, confidential and takes time.
The only effective approach: Call the family helpline 0848 112 117 with all the information you have.

What NOT to do

  • Do NOT go to the scene. The area is sealed off. You would hinder rescue efforts.
  • Do NOT share name lists. Only authorities communicate about victim identities.
  • Do NOT spread rumors. This creates confusion and additional anxiety.
  • Do NOT overload 112 and 144 lines. They must remain available for life-threatening emergencies.

Digital caution

"Le Constellation" bar's official pages are deactivated. Do not look for them on Facebook or Instagram.

Do not share unverified screenshots, archive videos, or speculation about causes. This does not help victims and may traumatize others.

For reliable information, consult only official sources: Canton of Valais, Valais Police, Alertswiss.

Need to talk?

Waiting and uncertainty are difficult. You don't have to go through this alone.

La Main Tendue 143 24/7 - Switzerland
Pro Juventute 147 Youth - Switzerland

Foreign nationals

🇫🇷 French nationals

2 French citizens among the injured (receiving care).

Check diplomatie.gouv.fr or contact the French Consulate in Geneva.

🇮🇹 Italian nationals

12-15 Italians hospitalized, same number reported missing (source: Italian MFA).

Contact the Farnesina (Italian Ministry of Foreign Affairs) or the nearest Italian Consulate.

For other nationalities, contact your country's consulate or embassy in Switzerland.

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